Investigation Process

National Business Investigations (NBI) takes pride in the fact that our case management workflow is efficient and produces quality results.  All investigations are managed by a Supervising Case Manager.  Our process and workflow ensures that your investigation is handled quickly and efficiently to produce the highest quality results in the industry.  By managing the process, investigations can be expedieted efficiently without sacrificing the quality of the work

 

NBI Workflow Process

  • Assignment is received via online request through our virtual case management system or by email, fax or phone from the adjuster.
  • Case is entered into our virtual case management system and assigned to an investigator within 24 hours of receipt unless it is a RUSH, in which the case is entered and assigned the same day. A due date is assigned to the case. Upon being entered as a new assignment in our system, the client receives an email notifying them that the assignment has been received and assigned a case number, and granting them full access to the investigation through our secure web site www.investigations-nbi.com. At the same time, the field investigator is notified of a new assignment and they must confirm receipt within 4 hours or an alert will be sent to the Case Manager for follow up.
  • Case Manager or the field investigator contacts client for additional information and/or strategy conference if necessary.
  • Investigators have specific guidelines as to how soon a new assignment must be started so the Case Manager schedules accordingly for the following:
    • A standard surveillance must be initiated within 5 work days of assignment unless directed otherwise by the client.
    • A RUSH surveillance must be initiated within 48 hours of the assignment, or same day if directed by the client.
    • An AOE/COE investigation must be initiated within 24 hours of the assignment unless directed otherwise by the client.
    • Locates / Interviews / Statements / Scene Investigations / Service of Process / Research / Activity Checks are initiated within 5 work days unless given a RUSH status.
    • Background Investigations/Public Records Research are initiated within 24 hours of receipt.
  • Investigation is conducted and verbal and/or email updates are entered into the system and provided to client daily. For surveillance, an attempt to ascertain the subject's presence at their suspected location within three hours of initiation is made and if not possible, client is contacted for a directive, unless previously directed otherwise.
  • All cases are completed within 14 days. If it is not possible to complete an assignment within the time limit specified due to weather, lack of cooperation from witnesses/subject, or extenuating factors otherwise out of our control, client authorization for additional time, extending the original due date, is requested.
  • Immediately upon completion of assignment, the investigator submits a report, it is uploaded into our system and a notification of completion and copy of the report in Microsoft Word format is emailed to the client. Client can then login and view the report and all exhibits including audio, video, still photos and documents securely from any computer with internet access using their designated username and password.
  • All investigations are conducted with multiple levels of oversight beginning with the Case Manager, Director of Operations and President/CEO. Comprehensive case reviews are conducted weekly and all reports are proofed by at least two sets of eyes before a final copy is submitted to client.

This process has been developed and refined over the past 45 years and we feel that it is one of the reasons for our continuing success.  Clients are confident that when they give us a case, NBI has processes in place to ensure efficiency and quality. 

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